The Disney Approach Series

     Programs Presented By

Professional Development Programs

Program Topics

The Disney success story, one of the greatest of the 20th century, became the subject of intense focus by business professionals in 1986. Based on the business excellence displayed by Disney, professionals from around the world started coming to the Walt Disney Word Resort asking, “How can we learn the Disney approach?” This demand was the start of our Professional Development Programs. These programs showcase the powerful strategies and business models that have stood the test of time and are applicable for all types of organizations. Highlighting the vision and ideals of Walt Disney himself, our programs allow you to discover the business behind the magic. The Disney Institute utilizes six Walt Disney World core competencies, the cornerstones of our business success, as the blueprints for our programs. Choose one of six content areas for any format listed on the next page.

Leadership Excellence

Leadership Excellence explores strategies and methods for improving team results through great leadership. Without strong leadership, organizations will not grow and succeed. Our great leaders use proven leadership philosophies to exhibit the values and behaviors that generate results—period.

People Management

People Management benefits organizations wishing to benchmark our culture, which inspires employee pride and ownership. Explore how we select, train, and communicate with our employees, while showcasing systems that maintain the unique service culture of Walt Disney World Resort.

Quality Service

Quality Service showcases how we are able to understand the psychographics and demographics of our customers' needs, using a sound service infrastructure and service standards to exceed our Guests' expectations. Learn how our attention to detail creates a consistent world-class service culture.

Loyalty

Loyalty is ideal for those seeking a strategy that generates superior bottom-line results through greater customer and employee loyalty. Explore techniques we use to retain customers for life, and identify strategies for alignment to deliver more effectively on your brand.

Organizational Creativity

Organizational Creativity studies our corporate climate and how it taps into our employees' full potential. Examine how leaders bring together organizational identity, structural systems, and a collaborative culture to create a steady flow of ideas that results in innovative products, services, and systems.

Value Chain Management

Value Chain Management examines the systems, people, and processes that integrate our operations effectively and efficiently. Examine our internal supply chain, including purchasing, warehousing, delivery, quality control, third-party suppliers, and distribution, supporting different lines of business.

Program Formats

90 Minute Presentation

Do you need a keynote speech for your general session or breakout that benchmarks Walt Disney World business philosophies and inspires your attendees to take ideas back to their organizations? Explore the Disney Approach through our program models that initiate curiosity while encouraging support for positive change. In this 90-minute presentation, a professional Disney Institute facilitator will share our success formula for the topic you choose as we present you with the specific Disney examples and stories. Participants will leave this presentation inspired to think about how to adapt these ideas back in their organizations.

3-Hour Workshop

Would you like to be engaged in discussions to identify specific action steps about how to adapt our philosophies? In these 3-hour workshops, our facilitators take our program model further by guiding your group through the process of adapting our business principles to their organizations. Participants will be engaged in relevant business applications, leaving with action steps they can implement.

Field Experience

Take a Disney Approach further by using our “living laboratory” as your classroom. Add an experience to the above 90-minute or 3-hour formats to help bring our program models to life. Options include a field experience to one of our theme parks or resorts, meetings with front-line Disney leaders and employees, and experiential activities.

1-Day or 3.5 Day Seminar

Is the primary goal of your meeting to benchmark the Disney Approach? Choose a full-day or multi-day seminar for the most comprehensive look at business. There's virtually no other place where you can participate in a seminar and take your learning beyond the classroom and into a “living laboratory.” We combine field experiences throughout the Walt Disney World Resort, discussions with front-line Disney leaders and employees (Cast Members), and activities to support your understanding of our business practices. These experiences and speakers bring the Disney core models and concepts to life with powerful strategies, practices, and tools that your attendees can then implement in their organizations.

If you are interested in more information, please submit us your contact information. Our staff will be happy to assist you with your future groups.